Support & Help Centre

Your First Point of Contact

Every Shriram Financial Services client is assigned a dedicated Relationship Manager (RM) — a named individual who knows your portfolio, your goals, and your history with us. For most queries, your RM is the fastest and most personalised support you will find. Your RM's direct contact details are available in your Antara platform dashboard under "My Relationship Manager."

General Support Channels

• Toll-Free Helpline: 1800 103 1212 (Mon–Sat, 9:00 AM – 6:00 PM IST)
• Email Support: support@shriramfinancialservices.com (response within 24 hours on business days)
• WhatsApp Support: +91 98765 43210 (Mon–Sat, 9:00 AM – 6:00 PM IST)
• Registered Office: Shriram House, No. 4, Burkit Road, T. Nagar, Chennai – 600 017

Account & Trading Queries

• Account Opening / KYC: accounts@shriramfinancialservices.com or call 1800 103 1212 (Option 1)
• Trading Platform (Antara) Issues: antara-support@shriramfinancialservices.com or call 1800 103 1212 (Option 2)
• Demat / CDSL Queries: demat@shriramfinancialservices.com or call 1800 103 1212 (Option 3)
• Mutual Fund Queries: mf@shriramfinancialservices.com
• Research & Advisory: research@shriramfinancialservices.com
• Partner / Sub-Broker Queries: partners@shriramfinancialservices.com

Grievance Redressal

At Shriram Financial Services, we take all client grievances seriously and aim to resolve them within 30 days. Our SEBI-mandated grievance redressal mechanism is as follows:

• Level 1 — Relationship Manager: Contact your dedicated RM first. Most issues are resolved at this level within 24–48 hours.
• Level 2 — Compliance Officer: If your RM is unable to resolve your concern within 7 working days, escalate to our Compliance Officer at: compliance@shriramfinancialservices.com
• Level 3 — SEBI SCORES: If your grievance remains unresolved after 30 days, you may file a complaint directly on the SEBI SCORES portal at scores.sebi.gov.in — a government-managed grievance platform for securities market investors.
• ODR Portal: For dispute resolution, SEBI has mandated the Online Dispute Resolution (ODR) mechanism at smartodr.in for all securities market disputes.

Grievance Officer

• Name: Compliance Officer, Shriram Financial Services
• Address: Shriram House, No. 4, Burkit Road, T. Nagar, Chennai – 600 017
• Email: compliance@shriramfinancialservices.com
• Phone: 1800 103 1212 (Toll-Free)

Branch Network

With over 3,000 Shriram Group offices across India, there is likely a Shriram service centre near you. For in-person assistance, call 1800 103 1212 to locate your nearest branch and book an appointment with a Relationship Manager.

Frequently Asked Questions

• How do I reset my Antara trading password? Use the "Forgot Password" option on the Antara login page — you will receive a reset link on your registered email within 2 minutes.
• How do I update my bank account for withdrawals? Submit a bank account change request via the Antara platform under Settings > Bank Details — requires your Aadhaar OTP for verification.
• How do I check my margin available for trading? Log in to Antara and go to Funds > Available Margin — updated in real time during market hours.
• How long does it take to withdraw funds to my bank account? Fund withdrawal requests placed before 2:00 PM on business days are typically credited to your bank account within T+1 working day.